COMPLIMENTARY Consultations - Why we offer them

Whether you are looking to make a drastic or subtle change with your hair, we understand that you may have concerns or questions that you would like to have answered – that is why we offer complimentary 15-minute consultations in our salon.

Why we do consultations in person….and not over the phone

The main reason for this is that we can’t see or feel your hair over the phone.

There is certain information, such as the condition of your hair, the length and thickness of your hair, the current colour of your hair and your chemical/colour history that we cannot ascertain over the phone. Therefore, we offer complimentary consultations in person in our salon for greater accuracy and so that we can give you better answers to your questions and concerns. The bigger the change that you are going for, the more there is to take into consideration.

We also can’t give you an exact time or price quote over the phone without physically seeing your hair first. We need to see and feel your hair in order to know what options we can offer you, how long your service will take, what we will need to do to get you the look that you want and how much it will cost.

What you can expect during your consultation

Ben Secrets Hair Studio Complimentary Free Consultation Test Strand

We consider consultations part of the professional services that we offer in our salon. During your complimentary consultation, you will be seated comfortably in one of our stylist’s chairs as they have a discussion with you and take a look at your hair.

If your hair is tied up, you may need to put it down as your stylist will most likely like to see and feel your hair.

During your consultation, we may show you our colour books with the swatches of the hair colours that we have available in our salon. If you are interested in hair extensions, we will go over the extension swatches with you. Our professional stylists will listen to your needs and desires, and they will be providing you their professional opinion based on what will suit you and your lifestyle. They are here to make sure that the look you decide on is achievable, but realistic for you. They are also here to explain to you the process and products they will need to use to get you those results.

Ben Secrets Hair Studio Complimentary Free Consultation Test Strand Hair Lightening Going Blone

If you are considering going lighter with your hair colour and you have naturally dark hair, previously coloured hair or previously chemically treated hair, we may offer to perform a strand test for you in a discrete area so that you may see how light your hair can get after your first session.

Things you might want to ask us during your consultation

Ben Secrets Hair Studio Complimentary Free Consultation Ask Questions

If you have trouble describing the look that you’re going for, feel free to bring us pictures of what you like and are interested in. Keep in mind that everyone’s hair is different, so you will never look exactly like a picture, but the pictures may help you to communicate your ideas. We also have pictures of our REAL work on our iPad for you to peruse if you need some inspiration.

Don’t be shy during your consultation. If there is something you’d like to know or something that you are unsure of, feel free to ask!

Some things you may want to consider asking us about include:

  • How much will this cost?
  • How long will it take?
  • Is my hair healthy enough to do this?
  • How many sessions will I need (especially if you are considering going from dark to light)?
  • What is the maintenance like? How often do I need to come back for touch ups?
  • How will I need to take care of my hair at home in between my visits to the salon? What products will I need?

Call us now to book your FREE consultation!

A complete list of our services is available here.


(905) 597-8999